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Jun 5, 2025

What is Chatiant?

Chatiant can be deployed directly in Google Chat as a smart Helpdesk assistant.

What is Chatiant?

Chatiant is an AI-powered chatbot platform developed by Social Intents that seamlessly integrates with Google Chat, transforming it into a dynamic helpdesk solution. Designed to streamline support, automate responses, and connect directly with your team, Chatiant leverages your existing content—such as websites, documents, and internal systems—to provide accurate and timely assistance within your organization's communication channels.

Key Features of Chatiant

1. Seamless Integration with Google Chat

Chatiant embeds directly into Google Chat, allowing your team to interact with the AI chatbot without leaving their primary workspace. This integration ensures real-time notifications and responses, enhancing team collaboration and customer support efficiency.   You can deploy a single Chatiant chatbot to your workspace for your entire team and train on your company documents so all workspace users have instance access to things like HR policies, vacation calendars, business and sales data, and much more.

2. Instant Training on Your Data

Train Chatiant using your existing resources:

  • Website Content: Index your website pages to provide the chatbot with up-to-date information.
  • Documents: Upload PDFs, DOCs, and other relevant files
  • Knowledge Bases: Connect help desk content to enrich the chatbot's knowledge.

Chatiant supports automatic syncing to keep the data fresh and relevant.

3. Custom Actions & Workflows

Beyond answering questions, Chatiant can trigger specific actions and custom workflows and can even trigger Zapier actions based on user intent within Google Chat

  • API Calls: Securely interact with external APIs
  • Dynamic Variables: Utilize user-specific information like name and email.
  • Chained Actions: Execute a series of actions based on user intent.

This functionality enables tasks such as order lookups, ticket creation, and CRM updates directly from the chat interface.

4. Smart Escalation to Human Agents

When complex issues arise, Chatiant intelligently routes conversations to the appropriate human agents within Google Chat, Slack, Teams, or your help desk system. Routing can be based on team, skill set, or availability, ensuring efficient resolution.

5. Security & Compliance

Chatiant is built with enterprise-grade security features, including strict access controls and full GDPR compliance, ensuring your data remains secure and private.chatiant.com

Use Cases

  • Customer Support: Provide instant answers to common queries, reducing response times and improving customer satisfaction.
  • Internal Helpdesk: Assist employees with HR policies, IT support, and company procedures.
  • Sales & Marketing: Engage prospects, capture leads, and provide product information in real-time.
  • Education & Training: Offer students and staff quick access to educational resources and administrative information.

Getting Started with Chatiant

Step 1: Activate Your Subscription

When you add Chatiant to Google Chat, we automatically create a 14-Day Free trial for you.  No need to sign up separately in Chatiant.  Once you are ready, you can easily activate your subscription.

  1. Sign In: Visit the Chatiant website and sign in to your free trial account.
  2. Choose a Plan: Chatiant offers various plans, including Starter, Basic, Pro, and Business, each with different features and capacities.
  3. Payment: Provide a valid payment method to activate your subscription. Plans are billed monthly or annually, with discounts for annual billing.

Step 2: Integrate with Google Chat

  1. Add Chatiant to Google Chat: In Google Chat, click on 'Find people and apps' and search for 'Chatiant'. Add it to your desired Space or direct message.socialintents.com
  2. Embed Chat Widget: You can also integrate the chat widget into your website using the provided code snippet or plugins for platforms like Shopify, WordPress, Webflow.
  3. Start Chatting: Once set up, you'll receive chat requests in your configured Google Chat Space, allowing you to interact with users directly.

Step 3: Train Your Chatbot

  1. Upload Content: In the Chatiant dashboard, upload documents, link your website, or connect your knowledge base to train the chatbot.
  2. Automatic Syncing: Chatiant supports automatic syncing to keep the chatbot's knowledge up-to-date.
  3. Testing: Use the preview feature to test the chatbot's responses and make necessary adjustments.

Step 4: Configure Custom Actions

  1. Define Actions: In the AI Chatbot integration settings, go to 'Custom Actions' and define actions, including endpoint URLs, HTTP methods (GET, POST), and headers.
  2. Set Parameters: Customize actions to trigger based on user inputs, utilizing dynamic variables as needed.
  3. Test and Deploy: After configuring, test the actions to ensure they work as intended before deploying them live.

Subscription Plans & Pricing

Chatiant offers several subscription plans to cater to different business needs:

  • Starter: $49/month ($39/month billed annually)
  • Basic: $79/month ($69/month billed annually)
  • Pro: $132/month ($99/month billed annually)
  • Business: $265/month ($199/month billed annually)

All plans come with a 14-day free trial and no long-term contracts, allowing you to cancel anytime.

Relationship with Social Intents

Chatiant is a product of Social Intents, a company specializing in AI-powered live chat and chatbot solutions. Social Intents offers integrations with various platforms, including Microsoft Teams, Slack, Zoom, and Webex, providing businesses with versatile tools to enhance customer engagement and support.

Additional Resources

By leveraging Chatiant, businesses can enhance their customer support and internal communication, providing instant, accurate, and context-aware responses directly within Google Chat.

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